We are experiencing a high volume of cancellations and rescheduling at this time. Your appearance and well-being is very important to us, and we want to stick around to to provide you and the Bay Area with beauty services. We are strictly enforcing this policy on both existing and new clients.

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We are a hybrid salon- commission stylist are employed by T A Y L O R / M O N R O E. 

If you prefer to have your reservation insured by the credit- protected policy, it is recommended you book with a commission stylist. 

 

If you cancel or reschedule your appointment within 48 hours we will need to charge you 50% of your service. This fee may not be transferable to future appointments, even if you request to reschedule your appointment on the day of change. 

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Your time is valuable to us:

 

If we must cancel your appointment within 24 hours notice & we cannot get you rebooked on the same-day with another service provider, we will honor a 50% credit to your account equal to half of your recent service. This credit will have an expiration date of 90 days from the date of cancellation.

 

This policy is only for Commission Staff employed by T/M.

Independent contractors working in this space may not honor this policy. Please reach out to them directly.

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DEPOSITS 

Some of our stylists are requiring a 50% deposit for services that are 2.5+ hours. This is to reserve your spot. If you need to reschedule your appointment, you must do so before 48 hours. One (1) reschedule is allowed however if you must reschedule again, this deposit may not be transferable. Please email us or reach out to your independent contractor directly for any questions and concerns regarding your future appointment with us. 

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